Software is non-refundable if opened.
All Products come standard with one year manufacturers' warranty unless otherwise stated.
The one year warranty period commences on the date that the product is successfully delivered to your delivery address.
In the event of a warranty claim, please initiate the warranty return procedure within the warranty period.
Hard drives sent for warranty are usually replaced. Please understand that backing up of data is the responsibility of the customer.
Please also note that incompatibility is not a fault. We cannot ensure what you purchased is compatible with what you have existing.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law
What is NOT covered by warranty:
- Improper usage, storage, or handling of the item
- Using the item in a way that it was not designed for
- Damage caused by impact, shock, sand/dust/dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding, earthquakes, lightning, or other adverse weather conditions
- Any accidental or malicious damage
In the rare case that a product becomes faulty or a buyer receives a product with defects, buyers are entitled to request for a product replacement within 60 days of receiving the item.
To request a replacement, buyers are required to provide photo/video evidence of the product's manufacturing defects via email at firstname.lastname@example.org
Your request should also include the following information:
- Your order number
- The name and email address used to place the order